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[Case Study of Product/System Help Desk Implementation] System Integrator

[Case Study of Product/System Help Desk Implementation] System Integrator

By separating the licensing work and initial setup tasks, we were able to provide the customer with the license by the agreed deadline!

We would like to introduce a case study on the implementation of a "Product/System Help Desk" for a system integrator. The company is about to start selling security products (software) and was looking for a help desk that could operate 24/7 and handle license issuance. As a result of the implementation, they were able to establish a help desk at a low cost by utilizing the existing 24/7 help desk system. [Case Overview] ■ Background of Implementation - Looking for a help desk that can operate 24/7 and handle license issuance. ■ Implementation Effects - Security engineers can now focus on more advanced tasks such as alert analysis, investigation, and building security environments for new customers. *For more details, please download the PDF or feel free to contact us.

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[Case Study of In-House Help Desk Implementation] Major General Trading Company

[Case Study of In-House Help Desk Implementation] Major General Trading Company

A case where costs were reduced by utilizing a shared operator!

We would like to introduce a case study on the implementation of an "in-house help desk (service desk)" at a major general trading company. The company faced challenges because the users making inquiries were not well-versed in IT, leading to lengthy explanations even for simple inquiries, which prevented the information systems personnel from performing their intended tasks. By outsourcing cases that required significant response time, the workload of the information systems personnel was reduced, allowing them to focus on their core responsibilities, such as planning and proposal work for clients. 【Case Overview】 ■ Background of Implementation - The desire to reduce the burden on information systems personnel by outsourcing the help desk. ■ Implementation Effects - Cost reduction achieved by utilizing shared operators. *For more details, please download the PDF or feel free to contact us.

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Help desk service

Help desk service

Specialized Support Services for the Nursing and Welfare Industry

We offer help desk services that can accommodate a wide range of needs without restrictions on products or software. Our dedicated support team can respond within two calls as a general rule. We will listen to any inquiries with care and attention. Please feel free to contact us if you have any requests. 【Service Details】 ■ Troubleshooting for devices such as computers and tablets ■ Troubleshooting for issues related to email and printing ■ Configuration of various devices ■ Consultation for network issues *For more details, please download the PDF or contact us.

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[Product/System Help Desk Implementation Case] SOC Service

[Product/System Help Desk Implementation Case] SOC Service

A case where the security SE was able to focus on more advanced tasks such as alert analysis and investigation!

We would like to introduce a case study of the implementation of the "Product/System Help Desk" for a system integrator starting SOC (Security Operation Center) services. The company was looking for a help desk that could operate 24/7 as they began their services. As a result of the implementation, they were able to delegate labor-intensive tasks such as device disconnection operations and monitoring alert notifications to operators who are strong in IT technology. 【Case Overview】 ■ Background of Implementation - The company is about to start SOC (Security Operation Center) services. ■ Implementation Effect - By utilizing the existing 24/7 help desk system, they were able to establish a help desk at a low cost. *For more details, please download the PDF or feel free to contact us.

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[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

[Case Study on the Introduction of Product/System Help Desk] Manufacturing and Sales Industry

A case where we have become able to provide careful support even to customers who are not familiar with computers or smartphones!

We would like to introduce a case where a "Product/System Help Desk" was implemented for a customer company in the manufacturing and sales industry. This company requested support for product implementation and troubleshooting from sales representatives, serving as a point of contact for general customers, stakeholders from user organizations, and secondary support for the call center regarding their own product systems. By outsourcing system support with specialized knowledge, responses to general customers and user organizations have been carried out smoothly. 【Case Overview】 ■ Background of Implementation - Support for product implementation and troubleshooting has been requested from sales representatives. ■ Effects of Implementation - The call center can now separate responses, allowing sales to focus on their primary business. *For more details, please download the PDF or feel free to contact us.

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Help desk service

Help desk service

Extensive support contracting and a robust call center infrastructure.

We will serve as a "comprehensive consultation desk" that handles everything from the entire system and general office automation (OA) to support, repair reception, and maintenance arrangements, without being limited to a single product or role, through multi-vendor and multi-support capabilities. Our custom-made designs cater to the needs of client companies, specializing in small to medium-sized operations, from sharing with less than one seat to dedicated centers with 200 seats. We analyze business data and provide valuable reports. 【Features】 ■ One-stop service that consistently handles everything from reception to business processing ■ Flexible center design based on client company requests ■ Data analysis and report provision utilizing call logs and CRM tools *For more details, please download the PDF or feel free to contact us.

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